Employment Opportunities

Patron Loyalty Marketing Manager

Position Profile

Utah Symphony | Utah Opera (USUO) is seeking a creative, outgoing individual with strong direct marketing skills who is also knowledgeable and passionate about classical music and opera to join its marketing team. As USUO’s Patron Loyalty Marketing Manager you will responsible for upgrading a patron’s engagement from a new single ticket buyer to a loyal subscriber/donor through direct marketing, including email and direct mail, and loyalty programs.

Essential Duties and Responsibilities 

  • Implement creative strategies that encourage return visits and subscription purchases for the Utah Symphony, Utah Opera and Deer Valley® Music Festival.
  • Take ownership of and report on loyalty metrics including customer retention, subscription renewal rates, subscription packages and revenue, subscriber/donor rate, and lifetime value. Measure, analyze and interpret results of direct marketing campaigns.
  • Understand the patron continuum in detail and develop strategies to move single ticket buyers to multi-ticket buyers to subscribers and eventually subscribing-donors.
  • Define customer segmentation and financial goals for retention and subscription campaigns. Pull mail and email lists from Tessitura. Design and implement marketing campaigns to target these segments. Coordinate campaign efforts with the Sales Manager.
  • Work collaboratively with the front of house manager, development department, and others in the organization to implement strategies that increase patron satisfaction, engagement, repeat purchase, and lifetime value.
  • Plan and execute direct marketing efforts to patrons in our database, including the following:
    • The annual subscription renewal and acquisition campaign.
    • Posters and materials (i.e. brochures) promoting subscriptions at performances.
    • Direct mail campaigns for single ticket sales and subscriptions.
    • Automatic/triggered email communication programs aimed at delivering highly relevant messages to patrons (i.e. pre-concert emails, post-concert emails, etc).
    • Email marketing campaigns (i.e. upcoming performance promotional emails, targeted email blasts, and subscription campaign emails)
  • Coordinate with the Website Manager to develop and implement campaigns on our websites for subscriptions and customer retention. Acquire subscribers and grow email lists. Oversee the content for “Plan Your Experience” sections on the website including parking, lodging, and restaurants.
  • Prepare creative briefs and write advertising copy for campaigns. Collaborate with graphic designers to design materials for campaigns.
  • Create and implement surveys to gather feedback from patrons.
  • Optimize campaigns through A/B testing.
  • Obtain bids from printers. Manage printing and mailing for projects.

Qualifications and Capabilities

  • Bachelor degree in Management, Marketing, Communication or equivalent experience.
  • 2-5 years’ experience with loyalty or subscription marketing.
  • Demonstrated commitment to USUO’s values of excellence, integrity, trust and communication.
  • Experience marketing events to consumers using direct mail, email, web and other channels.
  • Proficient with Microsoft Word, Excel, and Outlook.
  • Data analysis and database marketing experience
  • Understanding of the fundamentals of direct response marketing
  • Experience working with Tessitura an advantage
  • Passionate and knowledgeable about classical music and opera.
To apply, submit your resume and cover letter online here: Apply for Patron Loyalty Marketing Manager position

Opera Chorus Master

Position Profile

The Opera Chorus Master serves as a member of the Artistic Staff and Production team to prepare the Opera Chorus for up to five productions each season.  The Chorus Master will be primarily responsible for Chorus development and recruitment – including organizing auditions – and will play an important role in Utah Opera’s long-term artistic planning.

Essential Duties and Responsibilities 

  • Create and maintain the Chorus Rehearsal Schedule; 
  • Conduct Music Rehearsals for the Chorus;
  • Make available to Chorus members scores, pronunciation aids, and other materials needed for success;
  • Attend all Staging and Orchestra Rehearsals; 
  • Attend all Performances; 
  • Attend post-rehearsal production meetings as necessary; 
  • Audition and staff Chorus Rosters for upcoming season productions; 
  • Manage Library of Chorus Scores; 
  • Act as a liaison between Guest Conductors and Orchestral Library Staff; 

Other Possible Duties

  • Provide general assistance to Guest Conductors during production periods; 
  • Serve as a cover conductor in the event that a Guest Conductor is unable to fill his/her place on the podium;
  • Participate in Company Auditions

Qualifications and Capabilities

Doctoral or Master’s Degree in Choral Music, Opera, and/or a related field, and have at least 4 years’ experience in Choral conducting – 2 years specifically for Opera; superb work ethic, good organizational skills and ability to work independently; strong communication skills with experience in conflict resolution a plus; competent computer skills including Word, Excel, and Outlook; ability to work flexible hours including evenings and weekends; 

Salary commensurate with experience.  Benefits include Life Insurance, Health, 401(k), and Sick and Vacation time accrual.

Applicants should send Cover Letter, Resume with References, and (other materials) to:

Mandi Titcomb, Production Coordinator This email address is being protected from spambots. You need JavaScript enabled to view it.
Utah Symphony | Utah Opera
Attn: Mandi Titcomb
336 North 400 West
Salt Lake City, UT 84103

Position to begin on or before August 31, 2017.  Application Deadline: June 30, 2017


Scenic Change Artist

The Scenic Charge Artist works in conjunction with the Senior Technical Director. Duties for this position include but are not limited to:

  • Creating samples for approval by Scenic designers 
  • Mixing all color
  • Paint and surface treatment on all scenic elements
  • Carving or otherwise sculpting scenic elements such as stone, tree bark, etc.
  • All necessary surface texturing
  • Applying protective coatings where necessary
  • Supervising additional staff 
  • Maintaining the safety, order, and cleanliness of all paint areas
  • Maintaining all paint equipment
  • Assist in the bidding process for company builds and outside contracts

Qualification

Applicants must have an extensive knowledge of scenic painting techniques and surface treatments including carving, texturing, ageing, distressing and drop painting. Ideal candidate is a self-motivated, safety conscious, team player with at least 5 years relevant professional experience, or equivalent combination of education and experience.
 
Qualified candidates should submit cover letter, resume, 3 references and portfolio on-line to This email address is being protected from spambots. You need JavaScript enabled to view it. .
Please address your cover letter to Jared Porter.
The Utah Symphony | Utah Opera is an Equal Opportunity Employer. 

Patron Services Agent

Part Time, Marketing Department (Ticket Office)
 
Utah Symphony | Utah Opera (USUO) is seeking outgoing individuals to work in the Patron Services Office assisting patrons of USUO with season and individual ticket sales. You are expected to provide superior customer service and accurate information to patrons and donors alike.
 
Essential Responsibilities include: 
 
  • Assist in the selling of subscription packages, subscriber add=on tickets, and single tickets.
  • Assist patrons with ticket exchanges in accordance with USUO policy.
  • Identify patrons who are potential high-value subscribers (i.e. Abravanel and/or Peterson Society members) or group sales prospects and provide customer information to Patron Services and Group Sales Managers.
  • Process subscription forms submitted by USUO Outbound Sales office
  • Perform data entry projects as assigned
  • Attend performances and perform performance duty during evenings and weekends as required
  • Perform follow-up calls to patrons that may include special offers
  • Assist with other special marketing and development projects as needed
 
Education and Experience Requirements: 
 
Demonstrated human relations and effective communication skills required.
 
Must be available to work 20 hours per week. Shifts are 10am – 2 pm, 2pm – 6pm, and 2pm through intermission of our performances. Closed most Sundays.
 
To apply please send resume and references to This email address is being protected from spambots. You need JavaScript enabled to view it. or Utah Symphony | Utah Opera, Patron Services, 123 West South Temple, Salt Lake City, UT 84101.

Internship Opportunities

Public Relations Internship

Fall / winter 2017 
 
USUO is seeking a part-time Public Relations Intern to assist the Public Relations Director with expanding media relations efforts and placement. Intern would be responsible for drafting press releases and PSAs, updating and managing media lists, distributing relevant press materials to media in advance of their deadlines, monitoring and tracking media clips into our library, assisting with content generation and coordination for patron relations project, conceptualizing and pitching unique story angles to the media and assisting the Marketing Department with any other projects as necessary. Hours are flexible and will be determined prior to the internship. Internship duration will also be determined based on mutual company and intern needs.
 
Duties include but are not limited to:
 
  • Writing press releases 
  • Creating talking points to prep USUO executive for on air/camera interviews
  • Writing PSAs (public service announcements)
  • Submit PSAs to community calendars 
  • Interviewing guest artists/conductors 
  • Writing stories for publication on blog, playbill and social media
  • Assisting in social media execution on platforms: Facebook, Twitter, Instagram
  • Research and content production for patron relations project
  • Creating, updating and maintaining media lists
  • Monitoring and tracking media clips in an organized manner
  • Pitching regional stories to local publications
  • Conceptualizing and pitching unique story angles and human interest stories to media
 
Ideal candidate should be a recent graduate or current student of Public Relations, Journalism, Marketing or Communications at an accredited university and have excellent written and verbal communication, and familiarity with journalistic AP Style. Experience writing news stories or marketing copy is a plus. Other important qualifications include an ability to meet deadlines, an assertive and creative work approach, excellent organizational skills, attention to detail, reliability and consistency. Candidate should understand the value of producing effective results over mere efficiency. Knowledge of classical music is also a plus. Access to a vehicle is not mandatory.
 
This position is unpaid, but can be taken for college credit. Other benefits include complimentary and discount tickets to performances, experience working in media relations and an increased understanding of arts marketing and promotions. Internship runs September through December.
 
Interested applicants should email a current resume, cover letter and writing samples to Renée Huang, This email address is being protected from spambots. You need JavaScript enabled to view it. , with “PR Internship” in the subject line by August 22, 2017.
 

Additional Internship Opportunities

Utah Symphony | Utah Opera accepts interns whenever possible to assist students and new professionals in making informed decisions about careers in the arts. Interested candidates can explore one or more facets of arts operations, administration, education, development and marketing We also offer opera-based production opportunities in our costume shop, scenic design studio and stage management. Internships are unpaid with flexible hours and can be used for academia credit. Interns are assigned to a mentor.

Interested applicants should contact human resources via email, This email address is being protected from spambots. You need JavaScript enabled to view it.