Connect our community with great live music.

Join our team and help support unforgettable musical experiences for our community at a 501(c3) non-profit organization that values excellence, integrity, trust, and communication.

OPEN POSITIONS

Executive Assistant to Senior VP & COO Patron Services Associate

About Utah Symphony | Utah Opera

Utah Symphony | Utah Opera (USUO) connects Utah communities through great live music, serving as the premier provider of the orchestral and operatic art forms in the Intermountain West. The Utah Symphony, which performs at Salt Lake City’s Abravanel Hall and is led by Music Director Thierry Fischer, is one of the most engaged orchestras in the nation. In addition to numerous regional and domestic tours, it has embarked on seven international tours and performed at Carnegie Hall in 2016 coinciding with the orchestra’s 75th anniversary celebrations. Since 1978, Utah Opera has provided Utah’s citizens with distinguished productions at the historic Janet Quinney Lawson Capitol Theatre that showcase emerging and established artists, celebrate traditional works, and champion the American operatic tradition. USUO reaches 450,000 residents annually in Utah and the Intermountain region through its performances and educational programs, which serve more than 155,000 students annually. USUO produces four full operas and more than 175 symphony performances in each season throughout Utah and an annual summer festival – the Deer Valley® Music Festival – in Park City, Utah.

Equal Employment Opportunity Statement

Utah Symphony | Utah Opera (USUO) is committed to connecting our community through the performance of great live music. In service of that goal and to create an incredible place to work, USUO prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, genetics, protected veteran status or any other characteristic protected by federal, state, or local laws.

Title VI of the Civil Rights Act of 1964

Utah Symphony | Utah Opera is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning USUO’s compliance with Title VI, please contact the office of the President & CEO.

National Alliance for Audition Support

Utah Symphony | Utah Opera is proud to be a partner in the National Alliance for Audition Support (NAAS), an unprecedented national initiative to increase diversity in American orchestras. The Alliance does so by offering Black and Latinx musicians a customized combination of mentoring, audition preparation, financial support, and audition previews. NAAS is a partnership between the Sphinx Organization, League of American Orchestras, New World Symphony, and over 100 orchestras across the nation and is funded by a generous grant from the Mellon Foundation and contributions from the member orchestras. Learn more at www.auditionalliance.org.

Benefits & Perks at Utah Symphony | Utah Opera

Benefits: Full-time staff receive health coverage (USUO pays 100%), 401(k) contribution plan, and paid time-off and holidays.

Free Tickets: Staff receive complimentary and discounted tickets to Utah Symphony and Utah Opera performances.

Work that Matters: Music touches lives for good and enriches our community. Be part of an organization that brings beauty and happiness to the lives of people all over the state.

The staff supports USUO’s mission to connect the community through great live music by doing everything from promotion and fundraising to artistic planning and operations. View and apply for open positions below.

Open Positions

Executive Assistant to Senior VP & COO

JOB OVERVIEW

The Executive Assistant to Sr VP and COO position serves as an amicable and energetic presence to not only directly support the Sr VP and COO in tasks related to all USUO operations, but also to liaise among USUO locations and departments.  As this individual learns the workings of the office of the Sr. VP and COO, they will quickly develop further responsibilities related to sensitive information, timely and urgent needs, and a thorough institutional memory that will become vital to smooth and efficient operations.  This individual will act both responsively to stated needs as well as proactively to help the department remain forward-thinking and creative.  Regularly acting as the direct point of contact between the organization and its vendors and guests, this individual will serve in a forward-facing and active role.  We desire a responsible, professional, and motivated person to join us in this role.

ESSENTIAL RESPONSIBILITIES INCLUDE:

Support to the Senior VP & COO

• Maintain and coordinate Sr. VP and COO’s daily appointment schedule including meetings with staff members, musicians, board meetings, interviews, etc.
• Assist with business travel when necessary.
• Prepare COO for meetings; assist with reports, gather information from relevant departments, and schedule and create agendas for Deer Valley Music Festival planning meetings, Strategic Planning Meetings, concert meetings, tour preparation meetings, and other.
• Maintain Strategic Planning documents by formatting, tracking, and editing content.
• Record meeting minutes for Orchestra Committee and other meetings as necessary.
• Help conserve time and create efficiencies and effectiveness of the COO office by assisting in research, reading, and summarizing information, gathering, collecting, and analyzing information and initiating telecommunications.
• Represent COO in all ways while maintaining confidence and speaking for COO as necessary.
• Attend meetings on behalf of COO as needed and takes notes.
• Maintain COO office and office supplies and ensure operation of equipment.
• Greet and welcome guests for meetings making them feel comfortable and addressing needs.
• Provide historical reference by developing and utilizing filing and retrieval systems both physical and electronic.
• Assist with creating and maintaining organizational timelines.
• Secure all critical information and data.
• Act as main point of contact for the organization: answer phones, provide customer assistance, direct calls, and take messages as necessary. 
• Supervise the orderly appearance of main office, workroom, and kitchen; ensure a clean and safe work environment; communicate with custodial services as needed and coordinate annual office cleaning day.
• Handle petty cash and parking vouchers/validations; monitor cash flow regularly: log, track and reconcile with Accounting Dept.
• Organize incoming/outgoing mail and faxes daily; distribute to appropriate staff and contact courier(s), i.e. FedEx; mail drop-off and maintain postage meter; instruct staff in shipping and mailing procedures as necessary.
• Work with Information Systems Manager on minor computer and copy machine issues; contact as necessary for maintenance and repair.
• Provide administrative support and perform special projects as needed or directed for the Office of the Sr. VP & COO. 
• Other duties as assigned.

REQUIRED SKILLS / ABILITIES:

• Excellent verbal and written communication skills.
• Excellent organizational and time management skills with a proven ability to meet deadlines.
• Strong attention to detail and ability to work independently or with a team.
• Ability to prioritize tasks and remain flexible to department urgencies when appropriate.
• Proficient with Microsoft Office Suite (Word, Outlook, and Excel).
• Occasional evenings and weekends required.

EDUCATION / EXPERIENCE

• Bachelor’s degree or experience in an organizational role at a performing arts organization preferred.
• Knowledge of or experience with symphony and opera repertoire preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of remaining stationary and working on a computer.
• Able to move equipment weighing up to 20 pounds.
• Must have reliable transportation, especially to move efficiently and regularly between buildings.

TO APPLY

Please apply online. Application materials should include a cover letter, résumé, and references. Applications without a cover letter will not be considered.

Beginning pay: $18/hour

Patron Services Associate

JOB OVERVIEW:
Our ability to contribute to excellence in the arts depends on building a community with diverse cultures, backgrounds, and life experiences. We are looking to expand our team with individuals who exemplify excellence in customer service, passion for music, and commitment to engaging our ever-growing community of music lovers.

The Patron Services Associate represents Utah Symphony | Utah Opera as the primary point of contact for our patrons’ needs; including single ticket sales and exchanges, season subscription renewals and acquisitions, in-person assistance during performances and events, and ongoing fundraising efforts. The Patron Services Associate is responsible for building on existing, and cultivating new, relationships with patrons with the highest levels of service and professionalism.

Patron Services Associates are offered flexibility when signing up for shifts during the week, with schedules offered during regular business hours (M-F, 10AM – 6PM) as well as evenings and weekends during performances; with occasional matinee/morning concert shifts.

ESSENTIAL RESPONSIBILITIES INCLUDE:

• Answer inbound calls for ticket sales, exchanges, season subscriptions, and inquiries and requests for information
• Engage patrons with outbound calls for service, loyalty, sales and retention campaigns
• Assist patrons with Season Subscription packages and benefits delivery
• Collaborate with Development team for annual fundraising efforts
• Provide patrons with unique opportunities to enhance their performance experience
• Maintain familiarity with current marketing and fundraising promotions, USUO events and community calendars, and additional patron resources (such as learning materials and USUO policies)
• Develop fluency with our seasonal programming, mission, and patron management software
• Provide performance duties during evenings and weekends
• Cultivate relationships to build loyalty through ongoing retention and referrals
• Assumes additional responsibilities and performs special projects as directed by the Patron Services Management team

REQUIRED EDUCATION/EXPERIENCE/SKILLS:

• Demonstrated excellence in customer service; 2+ years’ experience preferred
• Previous experience with sales, preferably in a call center environment
• Strong diplomacy, interpersonal and teamwork skills
• Ability to clearly and efficiently communicate, both verbally and in written form
• Energetic and positive personality; self-starter with high level of professionalism under pressure. Excels in a team environment.
• Outstanding problem-solving and multi-tasking abilities
• Ability to work a flexible schedule, including regular evening and weekend hours.

PHYSICAL REQUIREMENTS:

• Prolonged periods of remaining stationary and working on a computer.

Beginning pay: $17/hour

TO APPLY:

Please apply online. Application materials should include a résumé and references.